We offer a professional, high standard and fast IT support service. Whether it’s telephonically, remotely or onsite. We are always here to assist.

We provide 24/7 hardware, software and network support services for the following platforms:

  • Desktop and laptop installation and support services.
  • Server installation, configuration and maintenance including Exchange, MS SQL, ISA etc.
  • Software support such as Microsoft Office, Pastel, Quickbooks etc.
  • Backup solutions for your desktop, servers or entire network.
  • Virus and spyware removal.
  • Printer services and hardware repairs.
  • Fax services.
  • Network installations and maintenance.
  • ADSL support.
  • ADSL and wireless packages.
  • VOIP and PBX solutions.
  • Sales of any computer related equipment, consumables and software.

These tech support services are provided as on-site support, remote support, over the phone support or per SLA.

Support Billing Structure:

Time segment Rate in ZA Rand Including VAT
Normal R330.00 per Hour
Normal after hours R495.00 per Hour
Special after hours R660.00 per Hour
Travel per 30min R150.00 for 30min

Please note that we bill in 15 minute segments for remote or workshop work and 30 minute segments for on-site work.

Time Segment Definitions:

  • Normal: Labour performed during normal business hours, Monday to Friday between 08:00 and 17:00 excluding public holidays.
  • Normal after hours: Labour performed outside of normal business hours, Monday to Friday from 06:00 to 08:00 and from 17:00 to 23:00 and from 06:00 to 23:00 on Saturdays and public holidays.
  • Special after hours: Labour performed outside of Normal and Normal After Hours times. That would mean, Sundays (entire day) as well as Working days, Saturdays and public holidays from 23:00 to 06:00

Please feel free to Contact Us for more info on these options