We offer a professional, high standard and fast IT support service. Whether it’s telephonically, remotely or onsite. We are always here to assist.
We provide 24/7 hardware, software and network support services for the following platforms:
- Desktop and laptop installation and support services.
- Server installation, configuration and maintenance including Exchange, MS SQL, ISA etc.
- Software support such as Microsoft Office, Pastel, Quickbooks etc.
- Backup solutions for your desktop, servers or entire network.
- Virus and spyware removal.
- Printer services and hardware repairs.
- Fax services.
- Network installations and maintenance.
- ADSL support.
- ADSL and wireless packages.
- VOIP and PBX solutions.
- Sales of any computer related equipment, consumables and software.
These tech support services are provided as on-site support, remote support, over the phone support or per SLA.
Support Billing Structure: |
|
| Time segment | Rate in ZA Rand Including VAT |
| Normal | R330.00 per Hour |
| Normal after hours | R495.00 per Hour |
| Special after hours | R660.00 per Hour |
| Travel per 30min | R150.00 for 30min |
Please note that we bill in 15 minute segments for remote or workshop work and 30 minute segments for on-site work.
Time Segment Definitions:
- Normal: Labour performed during normal business hours, Monday to Friday between 08:00 and 17:00 excluding public holidays.
- Normal after hours: Labour performed outside of normal business hours, Monday to Friday from 06:00 to 08:00 and from 17:00 to 23:00 and from 06:00 to 23:00 on Saturdays and public holidays.
- Special after hours: Labour performed outside of Normal and Normal After Hours times. That would mean, Sundays (entire day) as well as Working days, Saturdays and public holidays from 23:00 to 06:00
Please feel free to Contact Us for more info on these options